Welcome
I am an IT Support professional combining a four-year track record in technical troubleshooting with an eight-year background in high-volume customer service. I specialize in diagnosing complex hardware and software faults, and translating those technical solutions into clear, actionable steps for end-users.
The Customer Service Advantage
Before transitioning into IT, I spent nearly a decade navigating fast-paced, customer-facing roles across Perth, Canberra, and Aberdeen, Scotland. This experience forged my ability to de-escalate high-pressure situations, manage stakeholder expectations, and communicate with empathy. I bring this same user-first approach to the service desk, ensuring every technical interaction results in a positive outcome for the client.
Continuous Hands-On Learning
To build on my foundation in technical service and hardware configuration, I actively expand my enterprise IT knowledge. I hold recent certifications in Microsoft 365 Administration, Computer Networking, and Subnetting.
I am a firm believer in learning by doing. I currently manage a dedicated local lab environment on my personal hardware, and this website serves as a live, ongoing project to practice DNS configuration and integrate a custom domain with an active M365 tenant for user administration.
Current Objectives
I am eager to bring my adaptability, technical aptitude, and absolute dedication to customer satisfaction to a dedicated IT Helpdesk or Service Desk position in Canberra.
