I am a technical support professional with a strong foundation in hardware maintenance, system troubleshooting, and customer service, currently transitioning into a dedicated ICT Support role. Having spent over four years managing technical service, hardware configurations, and client support, I bring a proven track record of diagnosing complex issues and communicating effectively with end-users.
To build on this foundation, I am actively expanding my enterprise IT knowledge. I recently completed coursework and certifications in Microsoft 365 Administration, Computer Networking, and Subnetting.
I am a firm believer in hands-on learning. I am currently utilizing my personal hardware to build a local lab environment, and this website serves as a live project to practice DNS configuration and integrate a custom domain with an active M365 tenant for user administration. I am eager to bring my customer-first approach, adaptability, and technical aptitude to a Junior IT or Tier 1 Helpdesk position in Canberra.