Chris Mannile

Greenway, Canberra, ACT

|www.chrismannile.com.au

Chris@chrismannile.com.au

www.linkedin.com/in/chris-mannile-191a5b439 

Professional Experience

Remote Training and Purchasing (IT Support) | Engraving Supplies

August 2026 – Present

• First-Level Technical Support: Provide responsive remote troubleshooting to distributed team members utilizing Microsoft Teams and TeamViewer.

• User Empowerment: Coordinate remote training initiatives to guide end-users in independently resolving hardware and software issues.

• IT Procurement: Manage equipment sourcing and logistics to ensure uninterrupted remote operations.

Service Manager & Technician | Engraving Supplies

July 2022 – August 2026

• Direct Help Desk Support: Acted as the primary point of contact for daily client troubleshooting, resolving complex hardware, software, and peripheral issues.

• System Provisioning: Configured, reimaged, and diagnosed computers, specialized industrial hardware, and local networks on a daily basis.

• Technical Documentation: Developed custom tools and turnkey documentation that empowered users and measurably reduced repeat support requests.

• Service Delivery & Stakeholder Management: Balanced urgent IT support tickets with administrative workloads, maintaining seamless communication across clients, vendors, and internal teams.

Customer-Facing & Hospitality Roles | Multiple Employers

2014 – 2022

• Built a strong foundation in high-volume customer care, rapid issue resolution, and effective communication over 8 years in fast-paced environments, bridging these soft skills directly into client-facing technical support.

Technical Skills

• IT Support & Systems: Help Desk Operations, Computer Configuration & Reimaging, Hardware/Software Troubleshooting, Windows OS, Linux Fundamentals (Ubuntu VM).

• Cloud & Identity Management: Microsoft 365 Administration, Microsoft Entra ID, Active Directory (User Management), Microsoft Defender.

• Networking: Subnetting & IP Addressing, DNS Configuration & Troubleshooting, MX Record Management.

• Remote Tools & Automation: TeamViewer, Microsoft Teams, Python Scripting, Google Cloud Platform, GitHub Copilot.

Technical Projects & Continuous Learning

• Enterprise IT Home Lab: Actively managing a Microsoft 365 Business tenant linked to a personal domain to simulate a real workplace environment. Configured DNS and MX records across multiple lab devices to practice cloud administration and user management.

• Workflow Automation & Scripting: Developed Python-based data scraping and verification tools hosted on Google Cloud Platform, alongside a custom Batch Label Generator that converts Excel lists into SVG files to eliminate manual data entry.

• Ongoing Education: Completed extensive hands-on coursework in Microsoft 365 Administration (15 hours), Networking Fundamentals (10+ hours), and Subnetting. Currently utilizing a self-built Ubuntu VM to practice command-line DNS configuration.